During the registration process for a new IBO, Quixtar contracts clearly inform prospective IBOs that BSM are optional and that the producers and sellers of the BSM may make profit or loss from their sale (like any other business).[17] This is also publicized on Quixtar websites.[51] Quixtar's Business Support Materials Arbitration Agreement (SMAA) requires the immediate seller of BSMs to buy-back materials, which were purchased only for personal consumption within a 180-day time frame, on commercially reasonable terms, upon request of the purchaser. BSMs purchased for inventory or to be sold to others downline are not covered by the buy back policy.[10]
At first I thought the products were useful and worth it, but after more purchases and comparison shopping I was very disappointed in the value and quality of the products they sell. Products are overpriced and of questionable quality. I was roped into buying these from "friends" that are now former friends and was involved in several arguments with them over the value of the products that are easier and cheaper to get at Walmart’s. Very frustrating. Not only did we pay too much for products we had to wait for to get delivery, we lost two of our closest friends who valued their profits more than our friendship.
Amway's health and beauty brands include Artistry, Satinique, Hymm, Body Series, Glister, Moiskin (South America),[40] Nutrilite, Nutriway (Scandinavia and Australia/New Zealand), Attitude (India), eSpring, Atmosphere and iCook as well as XL and XS Energy drinks. Other Amway brands that were discontinued or replaced include Tolsom, Eddie Funkhouser New York, or beautycycle (Eastern Europe).

We follow her up the stairs. There are two large bedrooms separated by a bathroom and a linen closet – the children’s rooms. I step into the one on my left, which is smaller than I expected. It has wood floors and a closet with sliding mirror doors. Out the window, the neighboring house is less than ten feet away, and the space between is filled with broad-leafed palm trees. I hear the faint twang of the radio on the pool deck, playing ‘Sweet Home Alabama.’
‘We here, man,’ says a young black man in a blue T-shirt. ‘See all the IBOs. It’s good to be withpeople in your company, to feel the love. A lot of people back home be wondering how it is and how big of an organization it is. You see: just imagine the potential of having all these people in one group, man, even if you get ten dollars off a person’ – he points to a random person in the audience – ‘all these people. There’s a whole lot of money floating around in here somewhere.’
Of the Amway distributors who testified in the case, Rich says, ‘I have nothing against someone who tries Amway and concludes the business is not for them. But I wish they would take responsibility for their own actions instead of trying to blame the business.’ Likewise naysayers and disgruntled former Amway distributors simply do not understand how business works and are at fault for their own failures because they lack faith in their ability to succeed, and thus the necessary determination.
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